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CEO Steven Barbarich Says Commitment to Customers Is #1 Priority of ChooseHotTubsDirect.Com

Hopeful buyers of Portable Hot Tubs Online look forward to refreshing take on traditional retail values.

Decades ago, people were accustomed to personalized service and sincere care from all the local, neighborhood retail stores around their corner. Later with the advent of the Internet, our neighborhood corners expanded into global online marketplaces. However, the quality of service from our yesteryears somehow got left behind as time moved on. From the consumer standpoint, there was less time for their questions, concerns, and needs. Customers became merely numbers to rack up in the least amount of time, and none of that time was "wasted" on post-purchase servicing. No wonder most individuals have a fear of salespeople. However, if you are thinking about buying a portable hot tub for sale on the Internet, set your fears aside. The CEO of ChooseHotTubsDirect.com, Steven Barbarich, knows first-hand what bad customer service is and intends to champion the traditional retail values that customers have been longing for.

Before starting his own online jacuzzi hot tubs business, Steven Barbarich was your average everyday consumer looking to buy his first portable hot tub online. Unfortunately, the company he purchased his hot tub from did not take the same time and effort that ChooseHotTubsDirect would to carefully explain the details of his hot tub. Upon delivery, Steven found it frustrating to discover his long-awaited portable hot tub would not fit through his front door. Like all customers faced with such a dilemma, Steven thought he could simply give the company a call and have their customer service help him sort out the problem. When he tried to contact that hot tub company for help, they did nothing. All they offered was a plain, "We're sorry."

At this point, most hot tub customers would feel helpless. Not Steven Barbarich. He was determined to change things and founded ChooseHotTubsDirect.com. His purpose was to prevent future buyers from having to endure such stress when buying their first portable hot tub. Many online companies often opt for the cheaper alternative of outsourcing their customer service to outside countries. Barbarich recognizes that this option can lead to the creation of communication barriers that can leave customers feeling frustrated and alienated. He made sure to personally select an internal team of hot tub representatives who are knowledgeable about the products and possess the intrinsic desire to satisfy customer needs through all means.

Steve Barbarich understands the key to having a successful business model in any online industry (from hot tubs to kitchens to cars) is to have the framework of quality service that keeps customers loyal and wanting to spread the word. "If you provide your customers with reliable assistance and quality information, your business will win the customers" trust and loyalty, ensuring repeat business not only from this customer, but also from his friends, co-workers, family and peers," says Barbarich. Word of mouth marketing is a true indicator that a retailer is meeting the demands of customer service. Receiving rave reviews from satisfied customers, Barbarich knows a leader in portable hot tubs like ChooseHotTubsDirect.com is no exception.

Another important passion of Barbarich is educating consumers fully to help them make informed decisions on which portable spas, jacuzzis or hot tubs are right for them. ChooseHotTubsDirect.com has become a source of information on many topics that include choosing a hot tub, things to consider before buying one, and how to care for it when you've welcomed a hot tub into your home. ChooseHotTubsDirect.com strives to become your ultimate online destination for all things related to portable hot tubs, spas, and jacuzzis.

Watch out though. CEO Steven Barbarich is not just looking to make the world a better place one jacuzzi hot tub at a time. We can expect to see the same exceptional customer care with the new websites that Barbarich plans to launch in the near future. These other online retail stores will be dedicated to offering specific luxury products at low factory-direct prices in the same manner he does with ChooseHotTubsDirect.com. One such luxury ecommerce center ChooseOutdoorKitchens.com touts a large selection of outdoor kitchens, bbq islands, built-in grills, and outdoor appliances, and other outdoor kitchen products for customizing the summertime deck of your dreams.